Claims Handler- Credit Hire (UK- Remote Working) Full Time

“Previously Startups of London has featured Zego in our article The Complete List of Unicorn Startups in the UK 2022.

You can also click on the company name above or go to their company page from here and learn more about their culture, business and management.

As for the role; Zego is looking for a Claims Handler- Credit Hire (UK- Remote Working) to join their company. Learn more about the role, requirements as well as benefits in the below description. Click on the Apply Now button to complete job application.”

– Startup of London Team

The Role

Our Claims department is growing and we are looking for an experienced Credit Hire Claims Handler to join our vibrant and dynamic team!

Reporting to the Head of Claims Operations, the Credit Hire Claims Handler will be responsible for proactively solving liability, indemnity and quantum problems whilst building and nurturing relationships with credit hire organisations, third party insurers and their representatives to help drive down claims spend and commercial settlements. Therefore motor claims experience as well as excellent communication and negotiation skills are a must.

The Credit Hire Claims Handler will be working with a team team of highly skilled and successful claims experts as well as our new and innovative, API first claims management system to support in the delivery of a world-leading Claims service to our UK customers while ensuring the business has access to high-quality claims data and fighting fraud.

This is a great opportunity for someone who would like to further their claims experience and professional development with a fast-paced and innovative company that likes to do things a little differently.

What you’ll be working on as a Claims Handler (Credit Hire):

• Managing your own claims caseload in accordance with the Zego claims philosophy, claims handling procedures and service level agreements.
• Responding proactively to incoming telephone calls and correspondence to avoid leakage and delays
• Monitoring ongoing credit hire periods to drive down claim costs and raising payments promptly and accurately.
• Liaising and negotiating with credit hire organisations, third party insurers and solicitors to progress and settle claims efficiently, with a pragmatic approach to claims handling.
• Entering reserves accurately and promptly into the claims system in accordance with Zego reserving philosophy.
• Conducting liability and quantum investigations, whilst considering whether there is potential for fraud.

What you will need to be successful as a Claims Handler (Credit Hire):

• Strong Claims handling experience in an insurance company – desirably with an Insurtech or Motor Insurance provider.
• Good working knowledge of the Credit Hire market.
• Strong telephone negotiation skills.
• Ability to plan, organise and prioritise own workload.
• Sound knowledge of liability scenarios as well as a good sense of commercial awareness.

What it’s like to work @ Zego:

Zego has a truly international and inclusive team, unified by great ideas and collaborative thoughtfulness. Our people are the most important part of our story and everyone plays an essential role in our journey. We look for people who have expertise, enthusiasm and who are motivated by change. There’s plenty of room to learn and grow, as part of our ongoing training programmes or directly from other experts. You’ll work alongside a talented group of people who respect each other’s differences and seek to understand fresh perspectives.

Where we work:

We are committed to helping all Zegons deliver their best work regardless of location which is why we have embraced a ‘Flex First’ philosophy. This means home is the primary place of work for all Zegons but you can also spend time with colleagues in our city centre collaboration spaces from time to time too

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, marital status, or disability status.