Collections Strategy Specialist Full Time

“Previously Startups of London has featured Starling Bank in our article The Complete List of Unicorn Startups in the UK 2022.

You can also click on the company name above or go to their company page from here and learn more about their culture, business and management.

As for the role; Starling Bank is looking for a Collections Strategy Specialist to join their company. Learn more about the role, requirements as well as benefits in the below description. Click on the Apply Now button to complete job application.”

– Startup of London Team

The Role

Reporting to the Head of Collections Strategy, we are looking for a Collections Strategy Specialist to play a key role in helping to define the collections strategies and policies for retail and SME customers.

Responsibilities

• Playing a lead role in defining Starling’s strategies and policies for Collections (SME and Retail), ensuring Starling customers get the best possible outcomes and we meet the requirements of regulations
• Champion continuous improvement of collections policies and strategies, helping to increase customer engagement and improve outcomes
• Supporting Collections Operations with the implementation of policies and procedures
• Maintenance of existing 1LOD collections policies and procedures
• Build familiarity with all key collections activities
• Ensure policies and procedures adhere to relevant regulation

Requirement

• A collaborative working style
• Previous collections strategy experience
• Familiarity with relevant regulations, including CONC 7, the Consumer Credit Act (CCA), and the Lending Standards Board (LSB)
• Some experience in drafting policies
• Ability to support the rollout of policies and procedures
• Ability to influence different stakeholder groups and manage resistance to change
• Good qualitative and quantitative analytical skills
• Excellent written and verbal communication
• Highly organised, with the ability to deliver to deadlines and manage conflicting priorities within a dynamic environment

Benefits

• 33 days holiday (including public hols) – you’ll also get your birthday on us!
• 16 hours of paid volunteering time a year
• Family-friendly leave policies
• Private Medical Insurance with VitalityHealth
• We have many varied social groups set up and run by our employees – ForTheWin (a gaming group), Starling FC, book club, and many more!
• Discounts on cinema tickets, restaurants, shopping and train tickets via a Perkbox membership
• Access to ‘salary sacrifice’ benefits such as Cycle to Work scheme
• Gym membership options
• Season ticket travel options

About us:

We are a leading digital bank on a mission to disrupt the banking industry. We’ve built an app with innovative money management tools to help our customers live healthier financial life. We also offer groundbreaking B2B banking and payments services.

Since our launch in 2014, we’ve opened almost three million accounts including 480,000 business accounts for small and medium-sized enterprises (SMEs).