Lead User Researcher Full Time

“Previously Startups of London has featured Monzo in our article The Complete List of Unicorn Startups in the UK 2022.

You can also click on the company name above or go to their company page from here and learn more about their culture, business and management.

As for the role; Monzo is looking for a Lead User Research to join their company. Learn more about the role, requirements as well as benefits in the below description. Click on the Apply Now button to complete job application.”

– Startup of London Team

The Role:

We are currently a team of 13 individual contributors, who are embedded into collectives i.e Personal Banking, Business Banking etc, working cross functionally with our Product Design, Product Management and Engineering teams. Our organisation is lead by Katherine Vaughan, our Director of Research.

What you’ll be working on:

• Plan and run qualitative studies, including field observations and interviews, diary studies remote and in-person concept testing and usability studies for existing and future products.
• Identify actionable insights through quantitative methods such as large scale surveys, and use basic statistical concepts to ensure findings are robust
• Evaluate and explore information architecture, using tree-tests, card-sorts and whatever other methods are appropriate

Your day-to-day:

• Work closely with Product Managers, Product Designers, Engineers and other User Researchers to generate hypotheses and plans for high-impact research that helps us better understand our existing and potential customers and how to create a better product that solves their problems and meets their needs.
• Lead the research for your squads, suggesting the best approach and methods to use so we’re capturing the right insights that help us grow and develop our product in our mission to Make Money Work For Everyone.
• Collaborate closely with our analytics team to make sure our qualitative insights are also enhanced by robust quantitative analysis whenever possible, and run some basic quantitive analysis yourself
• Mentor and train Product Managers and Product Designers to run their own lightweight “disposable” research, freeing you up to do the high-impact work.
• Communicate research findings to inform business decisions through the best possible means ranging from presentations, workshops, reports or whatever mechanism gets the insights into our decision-making.

You should apply if:

• You’ve got lots of hands-on experience with exploratory and evaluative qualitative research methods, appreciating their limitations and when to apply them appropriately.
• You’ve worked in a multidisciplinary team environment before, where you’ve lead the research and made demonstrable impact on the direction of the product or service.
• You can run user testing with your eyes closed, regardless of the setting. You should be comfortable in a lab as well as stopping people in the street for quick feedback or setting up remote tests.
• You’re happy user testing on mobile. We’re a mobile-only bank, so if you’ve got experience with both iOS and Android we’ll love you even more.
• You appreciate robust research study design, but can also consider practical constraints and business goals – you understand what ‘just enough research’ means.
• You’re a strong communicator and facilitator. You’re able to tell a story so your audience will want to listen to and zoom into detail when needed to help solutions come to life.
• You value collaboration and are at your best when you’re part of a team.
• You are flexible in your approach and embrace a challenge; you might need to come up with new ways of answering research questions quickly and communicating the results in a memorable, impactful way.
• You’re familiar with quantitative research and understand how user research help shape metrics and drive teams towards success.

The Interview Process:

Our interview process involves 3 main stages:

• Recruiter call (30 minutes). A video chat with Natalie who is part of our hiring team.  This focuses on general suitability and fit for Monzo.
• Initial interview (30 minutes). A video chat with Katherine Vaughan our Director of Research to dig further into your expertise.
• Final loop (Total 3 hours). Split into 3 interviews – Research Methods, Teamwork & Impact.

Our average process takes around 2-3 weeks but we will always work around your availability. You will have the chance to speak to our recruitment team at various points during your process but if you

do have any specific questions ahead of this please contact us on nataliehills@monzo.com

What’s in it for you:

• We can help you relocate to the UK
• We can sponsor visas
• This role can be based in our London office, but we’re open to distributed working within the UK (with ad hoc meetings in London).
• We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team.
• Learning budget of £1,000 a year for books, training courses and conferences

If you prefer to work part-time, we’ll make this happen whenever we can – whether this is to help you meet other commitments or strike a great work-life balance.