Senior Software Engineer-Development of Fraud and Abuse Prevention Technology Full Time

“Previously Startups of London has featured Deliveroo in our article The Complete List of Unicorn Startups in the UK 2022.

You can also click on the company name above or go to their company page from here and learn more about their culture, business and management.

As for the role; Deliveroo is looking for a Senior Software Engineer-Development of Fraud and Abuse Prevention Technology, to join their company. Learn more about the role, requirements as well as benefits in the below description. Click on the Apply Now button to complete job application.”

– Startup of London Team

The Role

Deliveroo’s Trust Engineering team works on the front line against opportunistic fraudsters and organised criminals that are looking to compromise the experience of our genuine customers, riders, and restaurants. 

In the Trust domain, we are working hard to create a frictionless experience for our genuine users while being the market leaders in protecting all Marketplace Constituents (consumers, riders, restaurants) and Deliveroo from abusive and fraudulent activity. 

Our team helps drive real commercial and reputational impact by building highly sophisticated and scalable solutions and partnering with industry leaders to solve the businesses’ most complex problems. We combat fraudsters in the:

• Payment Fraud
• Account Takeover, 
• Marketing Abuse
• Compensation Abuse and other battlefields.

With so many opportunities to improve the service we offer to users, our team is growing rapidly and we need highly motivated, resilient engineers to join the fight against the bad actors, and protect the good!

Please note this role can be remote or based in our London HQ.

You should join our team if you would like to:

Be part of a full-stack team: Work as part of a full-stack product team to develop solutions to ensure optimal experiences for our customers, riders, and restaurants.

Utilise a variety of backend technologies to build scalable products

Be a decision maker: You’ll take part in decisions related to how we undertake new projects, and help set the strategic direction of this high-performing team.

Be self-led in identifying, analysing, and solving your own business problems, and measure the business impact that they drive. 

Be an effective communicator: You will build relationships with Product Managers, Data Scientists, and the Business to gather requirements and communicate complex problems to your team in a technical form.

Be a mentor: As a Senior Engineer, we are looking for someone passionate about education and sharing your knowledge with other engineers, to help the team grow.

Make an impact across the business: The software you build will affect every order placed with Deliveroo. See immediate effect with users from the features you ship, whether it be an integration of a new machine learning solution into our Customer Support tools or a better solution for identifying Account Takeover!

Role Requirement

We want to emphasise that we don’t expect you to meet all of the below but would love you to have experience in some of these areas.

Preference will be given to candidates who: 

• Take pride in readable, well-designed, well-tested software
• Be comfortable dealing with undefined problem spaces, analysing data, and excel at creating your solutions
• Professional experience with highly scalable service, streaming or event-driven, in any language, and a willingness to quickly get up to speed on our stack (Scala, Go, Ruby/Rails)
• Experience with rearchitecting of distributed systems will be beneficial as we look to build a scalable, future-proofed tech stack 
• Experience running product experiments with Data Science, and iterating solutions with the results.

Great candidates would have some of:

• Previous experience in Fraud and Abuse Prevention
• Experience with testing frameworks (e.g. RSpec, Minitest, Capybara, Selenium), and writing code in a TDD approach. 
• Experience with relational databases (PostgreSQL, MySQL) and key-value stores (Memcache, Redis)
• Experience with front-end web technology, bonus points for React
• Experience with AWS (Connect, Lex, etc) or Terraform
• Experience with “NoSQL” data backends (e.g.  DynamoDB, MongoDB)
• Experience with message brokers, such as Kafka, and event-driven design.

Why Deliveroo?

Our mission is to be the definitive food company. We are transforming the way the world eats by making food more convenient and accessible. We allow people to eat what they want, when and where they want it. 

Our journey began with our founder Will, arriving in London and finding it almost impossible to order great food, despite living in one of the world’s best cities for food. In 2013 he got on his bike and founded Deliveroo. 

Fast forward to today and Deliveroo can be found in 12 markets, with over 100,000 riders delivering orders from over 140,000 restaurants and stores serving millions of customers worldwide. 

Delivering great food from restaurants is how we started but isn’t our only offering. We pioneered the delivery-only kitchen model, Deliveroo Editions, where we use data to identify gaps in the market and bring new brands and cuisines to new areas, giving people more choices in their local neighbourhood. And using our network and technology we provide a growing on-demand grocery service, which has not only brought incredible levels of convenience to our customers but has been a lifeline to so many during COVID.

We operate one of the most complex three-sided marketplaces, and we do this in real-time. Millions of customers and thousands of restaurants and riders rely on us to match them within milliseconds, and the algorithms behind our marketplace are the secret sauce that allows us to deliver our orders in under 30 minutes.

There are so many questions we are working on and plenty more we haven’t even encountered. How do we give low-income families access to affordable healthy meals? How do we tackle waste? How can we scale our network to tens of millions of orders a day? What does a future layout of a restaurant look like? How do data and technology help restaurants grow as consumer habits change? How can we take what we know about a customer and offer a personalised selection?

At Deliveroo these are just some of the tough problems we are solving – and there is no challenge that cannot be yours. No solution is owned by a particular team, which means the scope for growth and personal impact is enormous. We are still a small team, making a very large impact, and seeking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and are always looking for new ideas.

The size of the opportunity ahead of us is immense. Only 3% of the global food market is online. Contrast that with the digital disruption of other industries, such as from travel (45%) and retail (10%), and it is clear we are at the very beginning of our journey. Despite being one of the world’s fastest-growing multi-billion-dollar companies, we’re only just getting started. 

We hope you’re as excited about the scale of the opportunity as we are and, if you share our ambition, that you’ll join us and be part of this incredible story.

Benefits and Diversity

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, and relocation.

 We believe great work represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are – your gender, race, sexuality, religion, or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing startups in an incredibly exciting space.