Senior Motor Claims Handler (Third Party) Hybrid

“Previously Startups of London has featured Improbable in our article The Complete List of Unicorn Startups in the UK 2022.

You can also click on the company name above or go to their company page from here and learn more about their culture, business and management.

As for the role; Marshmallow is looking for a Senior Motor Claims Handler (Third Party) to join their company. Learn more about the role, requirements as well as benefits in the below description. Click on the Apply Now button to complete job application.”

– Startup of London Team

The Role:

As a Motor Claims Executive, you’ll be joining our growing claims operations team. Your role will vary as we take the first steps to bring some services in-house on our claims journey.

The role will require an eye for detail and quality, and we will expect you to demonstrate an understanding of what our business does and how we operate. Like all roles at Marshmallow, we will encourage you to collaborate with your teammates to find the best solutions and improve our processes, setting us up for success.

What you’ll be doing:

You’ll be responsible for receiving calls from customers reporting their accidents to us, contacting third-party drivers who have been involved in accidents with our customers, providing claim updates, and administrating and deciding how best to take each claim forward. You’ll be someone who enjoys developing and understanding complex situations and making sense of them. Naturally empathetic, you also know how important it is to deliver exceptional service to customers over the phone and by email. By joining a start-up environment, we expect you’ll be excited by the prospect of moving fast and adapting to change.

Working as part of a team, you’ll need to be able to work 1 in 3 weekends and 1 week of late shifts per month (11:00-20:00), as defined by a rota. You’ll also be required to work occasional bank holidays.

Requirements

Who you are:

Must be Immediately available

You have a great eye for detail

You have an excellent telephone manner

You can make judgments quickly

You enjoy problem-solving

You are a quick learner and embrace change

You are a self-starter who likes to take ownership

Experiences that will help you succeed:

Experience working in a customer-facing role, with ideal candidates having some phone-based service or insurance experience (but not necessarily claims)

Excellent written and verbal communication skills

Desirable: Knowledge of motor claims processes

Desirable: experience dealing with customers that are vulnerable, aggrieved, or distressed