Help us build affordable, high-quality education for children globally.
We’re Atom and our mission is to democratise education. We use machine learning and a visually engaging tech platform to bring a fun, high-quality and personalised learning experience into every child’s home. We’re one of Europe’s fastest growing EdTech startups.
Last year we improved the standard of education for over 200,000 students across the UK and Asia. This year, supported by our recent $25m investment from SoftBank, our goal is to reach 560,000 students and expand into the US.
We’re remote-first! While our main office is in London, our team is composed of over 150 people (and counting) working from 14 countries. Most of us are Europe-based, but we have growing teams in the US and Asia too.
What we’re looking for
Atom Learning is looking for a Support Engineer to join our growing team. A centralised team manages our entire stack from our physical devices through to our cloud-based environments. As a Support Engineer you will play a key role in keeping our highly distributed remote-first team running.
How we work
Our development teams work in small cross functional teams, known as pods. The support team works with all these pods as well as the wider business to ensure they have everything they need to do their jobs efficiently.
Work closely with our DevOps team to maintain all aspects of our stack;
Support all departments by responding to internal helpdesk requests and technical issues;
Respond to any incidents that may occur across our infrastructure;
Organise and coordinate the rollout of new hardware and software;
Play a key part in the onboarding of new joiners, by helping them set up hardware and equipment access;
Support our development teams on our cloud-based platforms;
Assist with internal security practices by managing our fleet of company hardware via Jamf Pro;
Maintain accurate inventories of all company-owned equipment;Help the Senior Leadership Team by setting up technical equipment for any in-person company events;
Help devise and implement new systems for management and support as we grow.
You’ll be a great fit for the role if:
You have experience working in a technical support role;
You have a passion for technology and would like the experience of working at a fast-growing tech company;
You enjoy working with a diverse range of people with varying technical backgrounds;
You’re motivated by the idea of playing a crucial support role for other departments;
You enjoy autonomy and thrive in environments where you’re trusted to make key decisions;
You’re a great problem solver and love learning new things every day.
Nice to have
Experience managing Apple devices;
Jamf product suite knowledge;
Incident response and management experience;
Unix command line;
Atlassian Assist (or any support ticket software);
International shipping experience.
28 days holiday and bank holidays;
Fully remote/flexible work (currently working fully remote);
Full auto-enrolment workplace pension;
High degree of autonomy and exposure to the running of all business areas of a successful startup; and
The opportunity to become an integral member of a fast-growing technology company.
Our mission is to provide affordable, high-quality education to all children globally, regardless of background. To achieve our goal, we are combining exceptional teacher-made content with cutting-edge technology.
We want to attract and retain brilliant people and then give them maximum freedom and responsibility so that they can innovate and create great products that help people. Think this could be you? We welcome mission-driven candidates who are excited to bring their ambition and conscientiousness to our company.
Whether fully remote, hybrid or local Londoner, working at Atom Learning guarantees you a talented, supportive team. We’re a growing team of over 150 – everyone will work hard alongside you and we know how to have fun and celebrate the big wins too! You’ll be given a lot of responsibility early on and trusted to complete your work in the way you think is best. You will solve difficult problems with a huge impact for positive social change, and you’ll learn a lot along the way.
We are ranked one of the UK’s top 100 startups by Startups100 and were recently selected to join Tech Nation’s Upscale programme as one of the UK’s leading scale ups. We have previously been a finalist in the Lloyds Bank Business Awards, the Education Investor Awards and Amazon Growing Business Awards, and won the Best AI-based Solution for Education in the AI Breakthrough Awards.
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