Takeaway Food Delivery form Local Restaurants & Shops
“Previously Startups of London has featured Deliveroo in our article The Complete List of Unicorn Startups in the UK 2022.
You can also click on the company name above or go to their company page from here and learn more about their culture, business and management.
As for the role; Deliveroo is looking for a Workforce Planning Manager to join their company. Learn more about the role, requirements as well as benefits in the below description. Click on the Apply Now button to complete job application.”
– Startup of London Team
The central Customer Care management team is expanding rapidly and the Global Workforce Management & Planning team needs to mirror this growth in order to provide outstanding support to our Customer Care teams. We currently cover ten markets across Europe, the Middle East and South East Asia
Key to this expansion is an immediate need for a Workforce Planning Manager to support the team with the production of short, medium, and long term contact and staffing forecasts within all markets. Reporting to the Global Head of Workforce Management & Planning, the Workforce Planning Analyst will ensure strategic goals of delivering excellent customer service at optimal cost are achieved through accurate forecast modelling, collaborative planning, and effective communication.
While some workforce management processes are well developed, in conjunction with our outsource partners, planning activities in other markets are still being developed. We now need to move at speed to optimise workforce requirements across all teams in order to maximise performance whilst keeping waste to a minimum.
We need somebody who can hit the ground running; a self-starter who is comfortable in creating and implementing procedures from scratch, and who would revel in the opportunity to make a significant mark on the business.
Analytical: You will spend the majority of your time working in Excel / Google Sheets to create forecasts and reports. Manipulating inputs and running “what if” scenarios, you will identify ways to increase forecast accuracy and maximise staffing resources to achieve SLAs while meeting budget requirements.
Impact driven: You’ll work on high-impact global projects. These will include the delivery of workforce planning processes and a WFM system across all markets, and may also include supporting the modelling of costs and benefits of various solutions to improve customer care performance and the wider performance of Deliveroo.
Organisational skills: There will be a large number of activities that the team needs to work on as we evolve and you will support the team with coordination of these activities. You will need to have strong organisational skills to ensure that all regular team commitments are completed to agreed timescales.
Decisive & influential: You should be able to thrive in a fast-paced environment, and be comfortable with making quick yet calculated decisions, even in times of ambiguity. You also need to make recommendations for changes, which could be game-changing and communicate them across the Global Care team clearly.
Life at Deliveroo
We are a small team, with very large impact, seeking to answer some of the most interesting questions out there. We move fast, we’re always looking for new ideas and we’re very transparent about the decisions we make and why we make them.
There are so many questions we need to answer and plenty more we haven’t even encountered. How do data and technology help restaurants to grow as consumer habits change? How can we predict what someone wants to order for dinner long before the idea has even crossed their mind? At Deliveroo these are just some of the tough problems we are solving – and there is no challenge that cannot be yours. No solution is owned by a particular team, which means the scope for growth and personal impact is enormous.
Benefits and Diversity
At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away and relocation.
In 2018 we announced our decision to give every employee equity in the company. We did this because we wanted all of our employees, regardless of location, level or role to be owners and because we believe that this is the right thing to do. We believe this helps build a culture where everyone is committed and able to share in the company’s success.
We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are – your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing start-up’s around.
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